1. JOB DETAILS:
Prepared / Revised on:
2. JOB PURPOSE:
Under the general guidance and supervision of the Bell Captain and within the limits of established EHC Policies and Procedures and Personnel Manual, responsible to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the Outlet fully satisfied and with the wish to return back.
3. JOB DIMENSIONS:
Number of Staff Supervised:
Policies, Processes & Procedures
Day- to-day operations
Ensures the prompt and efficient handling off all guest luggages is handling promptly,
Assures that every luggage is covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Handles issuance of guest room key cards and ensure effective control for guest security.
Reports any unusual occurrences or requested to manager.
Responsible for the efficient, clean, safe and hygienic maintenance of the Bell Desk area.
Maintains accurate records / documentation, as per operational and organizational requirements.
Responsible for lobby paging services.
Practices suggestive selling and able to familiarize guests to hotel facilities.
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, …etc)
Ensures luggage is placed for guest to unpack.
Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
Review log book, verify outstanding and follow up pending.
Identify if any special assignment for the day
Check Hotel situation, occupancy, functions, groups, VIPs
File daily bell desk report and documents systematically.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
Ensures guest errands are actioned as directed.
Responsible for the organization of work within the department, including assignments, time schedules and vacations of the staff.
Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
Handling telephone calls at the Bell service counter.
Perform any other duties as assigned from time to time by the Management.
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More