To ensure all invoices and credit notes are raised in a timely fashion and customer accounts are kept up to date.
To collect cash from customers by means of telephone, fax, email and letter to ensure timely receipt of monies due
In depth concentration of collection activity on “priority exhibition” accounts to ensure that the company policy of payment prior to exhibition is adhered is adhered to by customers.
Accurate Recording of information:
To update data on our Finance System regarding conversations with customers so that adequate record is maintained in the event that a query occurs later or legal action has to be taken against the customer.
To code cash (where necessary) with appropriate reference numbers so that cashiers know to which accounts to allocate the funds.
To deal with incoming customer correspondence in a timely fashion so that (a) customers are treated with priority and given the best possible service and (b) minimize any possible queries again, to prevent bad debt risk.
To ensure that account queries are kept to a minimum in order to minimize the risk of bad debts.
Manage Bad Debts:
To prepare late paying accounts for outside debt collectors thereby ensuring that management is totally aware of the account status before final authorization for third party action is given.
To prepare write off/write-back journals to ensure that the sales ledger always reflects the most up-to-date position of customer accounts.
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