Posted 4 hours ago 15 views Report Job
We are seeking a motivated Application Customer Support Specialist to join our team in Riyadh. Open to male and female candidates of all nationalities, the ideal candidate must have prior experience in customer service for social media platforms and must be fluent in Arabic (mandatory). Strong written and verbal communication skills are essential. The role requires close coordination and collaboration with our Chinese team in a fast-paced media environment.
Key Responsibilities:
• Provide high-quality customer support for our social media applications
• Communicate effectively in Arabic and English with users and internal teams
• Collaborate smoothly with the Chinese team to resolve user issues and improve service
• Handle customer inquiries, complaints, and feedback professionally
• Maintain accurate records of customer interactions and issues
• Support team efforts to enhance customer satisfaction and engagement
Qualifications:
• Previous customer service experience in social media or digital applications
• Fluent in Arabic (mandatory) and good English communication skills
• Strong interpersonal skills and ability to work in a multicultural team
• Ability to collaborate with remote teams, especially Chinese colleagues
• Based in Riyadh and able to work on-site
• Open to all nationalities and genders
Compensation:
Competitive salary, details to be discussed during the interview.
