Responsibilities:

  • Ensure customer satisfaction by advising customers on configurations that may favorably impact performance.
  • Advise product development of recurring issues.
  • Provide post-sale technical support services to customers, including troubleshooting, problem resolution, and training to customers.
  • Handling Customer Plan renewal, Plans to pitch, etc.
  • Handling customer escalation, and smooth transitions between customers and organization.

Requirements:

  • Minimum 2+ years experience as a Customer Success Manager, with a proven track record of handling customers, solving issues, and executing projects.
  • Good communication Skills.
  • Ability to Analyze Data- Have an eye for surveys and customer research. 
  • Need to be organized, to be able to organize thoughts and implement actions.
  • Proactive Problem Solver
  • Cheerful, Optimistic go-getter.
  • Self-starter and a good team player.
  • Eager to learn and execute the new processes for us.
  • Communication should be excellent

Note

  • Open to travel and should have own vehicle

 

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 29, 2023
Posting Date:
Mar 29, 2023

Crelio Health

Information Technology · 101-200 employees - Riyadh

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