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Job Description

Job Description:


  • Monitoring and assessing potential impact of local and global events. ·
  • Ensure events that could potentially impact the client or employees are escalated to the Site Manager in a timely manner. ·
  • Communicate and coordinate with security supervisors, engineers, and fire command for any and all local physical security issues and alarms. ·
  • Monitor/coordinate response to local physical security alarms received through the alarm system. ·
  • Provision emergency/after-hours employee building access. ·
  • Produce accurate communications in time sensitive situations. ·
  • Incidents may include natural disasters, demonstrations, terrorist threats, power outages, extreme weather. ·
  • In a crisis, be responsible for logging and reporting on the sequence of events and the companies response. ·
  • As necessary, field and escalate inquiries from employees regarding daily security concerns. ·
  • Provide operational and technical support for Outsource Vendor and Internal Contact Center sites.
  • Serve as a focal point ·
  • Monitor Real time and Historical Performance ·
  • Analyze Call Performance trends and work with Contact Center sites to take action if performance is being impacted ·
  • Monitor, analyze and identify any system related issues that could impact performance and open appropriate tickets to notify IT of issues

Job Details

Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Entry Level
1 Year - 3 Years
Apply Before:
Oct 07, 2018
Posting Date:
Sep 07, 2018
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