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Posted Feb 15, 2022 56 views
- Handle data collection with high sensitivity of all methods: courtesy calls, call back follow up call, audit calls, and courtesy visits.
- Receive client complaints and call back data, communicate and follow up with concerned stakeholders to ensure client satisfaction.
- Record accidents at clients’ premises and identify root causes in order to avoid their reoccurrence.
- Assist Client Service Manager in analyzing collected data and transforming it into useful information such as client preferences, non-renewal trends, competitors’ insights, Boecker® competitive advantages, etc. and sharing with internal stakeholders to enhance the operational efficiency and service excellence.
- Follow up on non-renewed clients with the purpose of gaining them back and share the information that led them to leave with both technical and sales departments.
- Perform internal audits on operations departments of all LOBs and identify non conformities in processes and matters of system data entry, contracts, pending appointments, client’s complaints and other functional tasks.
- Report and address nonconformities with concerned HODs and CSM from previous internal and external audits.
- Generate and handle the distribution of Quality Certificates to clients.
- Implement the client feedback system by requesting written feedback and testimonials through various media.
- Maintain data entries and data integrity on Boecker® systems.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 15, 2022
Posting Date:
Feb 15, 2022
Boecker for Public Health
Agriculture / Fertilizer / Pesticide · 101-200 employees - Riyadh
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