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Job Description

1. JOB DETAILS Job Title: Training & Development Specialist Reports to: Head of Training & Quality Monitoring Section: Human Resources Department: Training and Quality Monitoring Area / Function: HR, Training and Administration Prepared / Revised on: Dec – 2018


The aim is to state the overall significance of the job from the organisation's perspective.

To conduct, coordinate, and evaluate training and development deliverables within specified guidelines, and policies to support on department objective achievements. The specialist position will be accountable in handling Newly joined orientation development, and training administrative tasks, and compliance related courses.


Number of Staff Supervised:

Direct Reports:






Key Results Areas

Policies, Processes and Procedures

§ Applies and follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

§ Adherence to the department policies, processes and procedures.

Day-to-day Operations

§ Applies the day-to-day operations assigned for the training section to ensure compliance with the established standards and procedures.

§ Smooth flow of day-to-day operations

Job Specific Accountabilities

§ Overlook the implementation of newly joined training cycle to ensure employee retention and compliance with regulatory requirement.

§ Implements the training annual plan as per the training needs assessment within the company through annual training needs analysis and meets with supervisors to ascertain needs.

§ Creates interactive, multimedia presentations and follows up on eLearning opportunities to ensure Amex compliance courses are conducted on annual basis.

§ Assists in programs related to employees skill and knowledge development with a core focus on improving current performance and existing skills, and recommends courses where needed.

§ Conducts post training surveys, to ensure the quality of delivery and material is always up to date, and include in the monthly training report.

§ Issues post training certificates and feedback to related management, in order to assist the related management in an effective course action and development of employees.

§ Supports on the organization of training events, and logistics were needed, in line with the approved session and policy metrics.

§ Enrols employees in English & MS office to ensure all skills are developed as per the training plan, and capture development plans for employees

§ Maintains and consolidates training records, certificates and signoffs of previous training or qualifications from new hires for personnel files.

§ As per the defined process, assess skill & English level

§ Labor Law and Internal training metrics.

§ Development plan forms and policy

§ Follow up communication to achieve required confirmation ratio.

§ Lectora application usage

§ In-house and external vendors

§ Training feedback forms

§ Copy of certificate to employee folder.

§ Internal and External seminars

§ As per TNA

§ Training compliance policy


§ Ensures that all departmental reports are prepared timely and accurately and meet company and department requirements, policies and standards.

§ Monthly submission of Training & quality reports activity

Safety, Health & Environment

§ Ensures compliance to all relevant safety, quality and environmental procedures across the departments in order to promote a safe and healthy work environment.

§ Safe and healthy work environments

§ Report all hazards and risks that might arise.

Related Assignments

§ Performs other related duties or assignments as directed.

§ Line manager’s feedback.



Thinking within defined policies, standards, and specific and organizational objectives.

Decision Making:

Work is subject to broad practices and procedures; general direction of output is managed.



All Staff and Business Units in AESA


· External vendors

· External training suppliers

· External Trainers & Consultants.


Minimum Qualifications:

Bachelor Degree in Business Management or Human Resources Management or any relevant field.

Related Job Tasks

  • Knowledgeable about American Express & AESA, Brand, History, Mission & Vision, and Products.
  • Knowledgeable about AESA Operating Departments and Roles.
  • AESA H.R. related Policies.
  • Understands the course objectives delivered by H.R. Training section, to enable him to market the course to inquiring staff and acquire trainees to sessions.
  • Basic customer service knowledge.

  • English Communication (Written, Spoken, & Read)
  • Computer Skills ( Outlook, Office Applications PPT,Excel,Word)
  • Presentation, Interpersonal, Communication, Time management, Problem Solving skills.


  1. Customer Focus Level 2
  2. Business Acumen Level 2
  3. Interactive Communication Level 2
  4. Relationship Management Level 1
  5. Negotiating and influencing Level 2
  6. Planning & Organizing Level 2

Job Details

Total Positions:
1 Post
Job Type:
Development, Quality, & Performance Management
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply Before:
May 13, 2019
Posting Date:
Feb 13, 2019
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American Express

Banking/Financial Services · 301-600 employees - Riyadh

pAmerican Express Saudi Arabia is a joint venture company, equally owned by Amex (Middle East) BSC (c) and The Saudi Investment Bank. The company owns and operates the American Express Card and Merchant business in the Kingdom of Saudi Arabia. Even though American Express products have been avail ...Read More