Carry out IT help desk work within the department procedures to ensure consistency of service to users.
Answer and log calls from IT users to gain an understanding of their hardware and software application problems.
Support users in the use of computer equipment by providing training and solutions to their problems, escalating the problem to the relevant authority when the answer is not readily available.
Work with authorities to ensure problems are resolved within department service standards. Maintain a list of suppliers and other sub-contractors who may be needed to resolve technical problem
Support other department staff in providing services to IT users. Work within department time and quality standards to provide users with superior support services.
Maintain a good knowledge of IT application packages used in Company to ensure that caller queries can be dealt with effectively.
Seek and suggest changes to working methods or suitable hardware or software that will help the department to provide improved services to users or hardware performance.