Customer Services Representative

Al Aydy Group

Multiple Cities, United Arab Emirates

Posted Jul 28, 2020 194 views Report Job

SR. 2,500 - 3,000/Month

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Job Description

We are looking for an Asian customer-oriented service representative.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Benefits

  • salary:2000-3000
  • accommodation and transportation will be provided by the company.

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Gender:
No Preference
Minimum Education:
High School or Less
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Aug 29, 2020
Posting Date:
Jul 28, 2020
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Al Aydy Group

· 11-50 employees - Ajman, Dubai, Sharjah

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