Customer Service Manager
Customer Service Manager ensures that all customer enquiries and complaints are dealt with efficiently and effectively. Customer Service Managers can work at various levels in an organisation from Head Office to customer facing roles.
Typial Day/Duties.
Manages a team of Customer Service staff effectively.
Ensures that the team is adequately resourced and trained.
Communicates in a courteous manner by telephone and email with customers to resolve issues and provide advice
Ensures all customer enquiries and queries are responded to in a timely manner
Ensures all complaints are dealt with in line with company guidelines and resolved as soon as possible.
Ensures in-depth knowledge of the products or services offered by the company.
Provides reports and statistics to other managers
Develops customer service policies and procedures for internal and external use.
Attends customer and corporate events.
How this role fits in with the rest of the industry.
It is essential that organisations look after and support their customers as best as possible to ensure that existing business is retained and new business is support. It is the role of the Customer Service Manager to ensure that this process runs smoothly.
Basic entry requirements include (necessary)
Previous experience in a customer focused role
Excellent communication skills – written and oral
Excellent listening skills
Ability to work well under pressure
Employers might also look for (desirable)
HNC/ HND (or equivalent) in Business/ Management Studies, Consumer Studies or Marketing
Chartered Member status with the Institute of Customer Service (ICS)
Typical starting salary may be in the region of
AED15,000 - AED18,000
Typical Salary once experienced
AED30,000 - AED60,000
Career development.
Wider management role, Account Executive or Complaints Specialist
Arctic Petrochemical Oil And Gas Company Limited