A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What you will be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Receptionists serving Best Western brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Completed high education certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
ملاحظة: يتوجب عليك الإجابة على هذا الاختبار لاكمال عملية التقدم للوظيفة. إضغط على الزر أدناه لبدء الاختبار الآن أو اذهب إلى صفحة لوحة المعلومات للإجابة عليه لاحقاً. كما سيتم ارسال رابط الاختبار إلى بريدك الإلكتروني المسجل على مهنتي.كوم.
من خلال تسجيلك على شبكة مهنتي، فإنك توافق على شروط خدمات شبكة مهنتي وتوافق على سياسة ملفات تعريف الارتباط وسياسة الخصوصية الخاصة بنا، وتوافق على الاتصال من قِبل أصحاب العمل عبر شبكة مهنتي. أنت توافق أيضًا على تلقي رسائل تسويقية من مهنتي وبإمكانك إلغاء الاشتراك في تلقي هذه الرسائل باتباع رابط إلغاء الاشتراك في الرسائل، أو كما هو مذكورفي الشروط.