Medical Office Assistant (Clinic Receptionist)- Surgical Specialties (NCS-067)
Johns Hopkins Aramco Healthcare (JHAH)
Dhahran , Saudi Arabia
Posted Apr 08, 2015 1 views
Employee shall perform day-to-day work and ensure the quality, accuracy and timeliness of the services provided to patients and other activities resulting from working with the appointment scheduling system. MOA (CLINIC RECEPTIONIST) personnel shall perform the following WORK related duties which shall include, but not limited to, the following:
1. Uses the appointment scheduling system to schedule, cancel and reschedule patients. Sets up physician schedule patterns, maintains and modifies them as required.
2. Attends appointment scheduling booking function using the Electronic Health Record appointment scheduling system in reception desks in different clinics.
3. Performs all activities and tasks which are relevant to and are the result of performing the clinic scheduling function.
4. Maintains a smooth flow of patients during check-in and follow ups.
5. Provide efficient and effective service to patients, creating a favorable impression in the minds of patients coming to the clinic.
6. Coordinates with other clinics to obtain patient appointments from other clinic receptionist such as medical and surgical specialists at Dhahran Health Center.
7. Coordinates and ensures the availability of patient records for their appointments. Processes patients out of the waiting list and assigns actual appointments with physicians as required.
8. Receives prescription refill requests from patients, coordinate availability of record, routes file to physician, receives prescription or instructions from physician, contacts patient and conveys instructions.
9. Updates patient no show status and maintains patient appointment history. Contact patients who missed their appointments when there is an extreme need to be seen by their physicians.
10. Reports and consults with chiefs of services on schedule changes requested by individual physicians, records no shows, track missing records and maintains clinic visits and other statistics.
11. At the direction of the physician, calls the patients who are found with any test abnormality by laboratory procedures or results and the no show patients who need urgent examination by the physician.
12. Performs other clerical duties to ensure efficient clinic operations and patient centered experience.
13. Processes patient’s admission in the EMS / UCU and enters the patient’s diagnostic result in the SAP Health Care System during discharge.
14. Performs other miscellaneous related duties as requested.
Skills
• High School OR Equivalent.
• Two (2) years of applicable experience or similar institution.
• A good knowledge of oral and written English and Arabic.
• Maintains good public relations and customer services oriented attitude.
• Health experience preferred.
Job Details
Johns Hopkins Aramco Healthcare (JHAH)
مركز جونز هوبكنز أرامكو الطبي هو مشروع مشترك بين أرامكو السعودية، شركة الطاقة و البتروكيميائيات العالمية المتكاملة، و شركة جونز هوبكنز ميديسين، إحدى أبرز الأنظمة العالمية في المجال الأكاديمي والطبي. وعلى مدى السنوات القادمة، ستقدم هذه الشراكة العالمية إسهامات كبيرة في الصحة والرفاهية في المملكة العربية السعودية، حيث سيتحول مركز جونز هوبكنز أرامكو الطبي إلى مركز للتميز يقدم خدمات طبية راقية في التخصصات الطبية الرئيسة و الفرعية، إلى جانب مجالات جديدة للرعاية الطبية والأبحاث والتعليم تعمل على مواجهة أبرز التحديات التي تواجه الرعاية الصحية في المنطقة. سيعزز مركز جونز هوبكنز أرامكو الطبي تطورك المهني لمساعدتك على توسيع كفاءاتك وتطوير مهاراتك الوظيفية بصورة مستمرة إلى جانب الاستقرار الوظيفي، انضم إلينا لتحقيق غايتنا في أن نكون مؤسسة رائدة متخصصة في صحة ورفاهية عملائنا.
