Posted Apr 23, 2014 8 views
BTC Networks, a major telecom company and system integrator in Saudi Arabia, is hiring Application support Engineers for a Contact center operation support project. The candidate will have the opportunity to work with a strong technical team in a highly supportive environment.
Qualification & Experience:
- Educational Qualification: BE / BTech in EC / CS/ IT stream.
- Experience: 2-5 years
Technical Qualification:
- Experience in Contact Center technology preferably in Avaya Aura Contact Center (AACC).
- Strong understanding of Windows Server Administration.
- Knowledge in technologies like IVR, CTI, and Dialer is an advantage.
- Knowledge in Banking Domain is an advantage.
- Excellence in Application Support and troubleshooting.
- Good understanding of ITIL framework, familiar with ITSM tools.
- Certifications are an advantage (ITIL, Avaya, Microsoft).
Personal Skills:
- Good communication skills, written and spoken
- Passion for learning and act as good team player
- Energetic and enthusiastic,
- Ability to work under pressure
Job Details
Baud Telecom Company
Since 1975, BTC is recognized for its ability to introduce and integrate the latest global communication advancements made available. When communication seemed limited, we introduced the first Digital PABX, first Video Conferencing and the largest Data Network in the Kingdom of Saudi Arabia. As a result, we take pride in playing a direct role in connecting millions of people together. Today, we are acknowledged as one of the largest integrated ICT solution providers in the Middle East with branches in Saudi Arabia, Egypt, Lebanon, Syria, Jordan and Iraq. Our success depends on our unwavering commitment, internal organization and resources, excellent time management and expert personnel. We offer the following solutions: • Integrated Smart Solutions • Network Design & Planning • Systems Engineering • Converged Network Solutions & Applications • Wireless Solutions • Operations & Maintenance • Project Management • Distribution Channels • Turnkey Telecom Service Packages
