Posted Jun 16, 2014 16 views
JOB PURPOSE
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. Ensure service recovery when needed.
ACCOUNTABILITIES
- Has intimate knowledge of customer needs and ability to provide solutions.
- Work with the Customer Service Team Leader/Manager to develop and implement service initiatives to improve the customer experience.
- Adhere to Customer Service Policies and Procedures to maximize the customer satisfaction in every customer transaction.
- Analyze sources of service failures, identify probable root causes and recommend solutions.
- Continuously encourage/enable customer service team members to solve customer inquiries and complaints.Manage daily customer complaints and ensure timely resolution.
- Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.
- Monitor the changing needs of the service, liaising with customers and frontline, to identify areas
- for improvement and make recommendations for service improvement and implementing those improvements.
BASIC/ JOB REQUIREMENTS
- Bachelor Degree in business or related fields
- Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
- Arabic/English speaking is a must
Experience:
We require maximum of 2 years’ experience.
Job Details
Aramex International
Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Today, the Aramex network encompasses more than 300 offices and employs over 7,500 people offering comprehensive logistics and transportation solutions to both retail and wholesale customers worldwide.
