معلنة منذ يونيو ۰۵, ۲۰۲۰ 58 مشاهدة
Roles and Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Provide accurate information on IT products or services
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Record events and problems and their resolution in logs
- Resolving problems with networks and other computer systems
- Remotely accessing hardware or software for clients to make changes and fix problems
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Experience Required:
- At least 2 Years of experience as a Help Desk Technician
- A strong working knowledge of computer systems, hardware, and software.
- Excellent communication and interpersonal skills.
- Proficiency with a MAC and IOS computers
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Flexibility to work a variety of shifts with minimal notice
- Should possess skills of Windows or Linux Administrator
