Sales and Operations Associate

Yellow Ball International

الرياض المملكة العربية السعودية

Position Summary:

Yellow Ball is a developing sport business in Riyadh. We are seeking a dynamic, customer-focused Sales and Operations Associate. This role combines in-store sales excellence with digital commerce management, requiring someone passionate about sports, eager to learn about tennis and padel equipment, and skilled at building relationships with diverse customers while managing our online presence.

Key Responsibilities

Provide exceptional customer service to walk-in clients, qualify needs, and recommend gear by level, style, and budget.
Develop deep product knowledge across tennis, padel, and other sports equipment categories
Achieve and exceed monthly sales targets and KPIs
Build long-term customer relationships and encourage repeat business
Conduct product demonstrations and educate customers on equipment features, benefits, and proper usage
Handle customer inquiries, complaints, and after-sales service professionally
Process transactions accurately using POS systems
Maintain visual merchandising standards and store cleaniness/presentation
Maintain accurate inventory records and manage stock
Prepare sales reports using MS Office (Excel, Word, PowerPoint)
Support operational tasks as assigned
Manage and update online store platforms (product listings, pricing, inventory, fulfillment)
Support small events