Represents the company in an efficient and businesslike manner while in contact with the public either on a direct or indirect basis.
Ensure strict compliance with the rules and regulations in all collection practices.
Supervise collections staff to insure the contacting of delinquent customers via telephone, written correspondence, or in person to secure appropriate payment arrangements for those customers who are past due in an effort to promptly collect delinquent accounts.
Monitor and inform the appropriate officer of the status of payments on delinquent accounts.
Monitor the accuracy of customer classifications according to customer payment history and habits
Keep up-to date on issues within the businesses by having close relationships with the sales managers.
Responsible for overseeing organizing and maintaining of the credit files of existing loan customers, to include the filing of all financial information both electronically and hard copy.
Produce and distribute relevant reports, ensuring timeliness, accuracy and completeness.