SUMMARY Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work. PRIMARY RESPONSIBILITIES 1. Answer staff questions in person and via phone on all company supported applications. 2. Troubleshoot computer problems. 3. Determine source of computer problems (hardware, software, user access, etc.). 4. Advise staff on appropriate action. 5. Serve as liaison between staff and the IT department to resolve issues. 6. Work one-on-one with staff on application projects. 7. Document resolutions for future reference. 8. Other duties as assigned. ADDITIONAL RESPONSIBILITIES 1. Perform hardware and software installations. 2. Provide on-the-job training to new department staff members. 3. Provide computer orientation to new company staff. 4. Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support). 5. Supports server, network and desktop hardware, software and applications. 6. Rolls out hardware and software to ensure optimal deployment of resources. 7. Implements, and supports the network and computing infrastructure plan.