Summary – Growing sales through active prospecting of targeted businesses, organizations, associations and event planners for groups of 15 or more.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Prospects for new accounts and new contacts which lead to new bookings.
Report weekly bookings, monthly sales actions results, quarterly variance or manual
edits as necessary, and turndown-lost business report as requested.
Enter all prospects, contacts, accounts and booking information in Tripleseat and basic
reservation information in GuestBridge for parties greater than 15 booked. Maintains the database (Tripleseat) with current and up to date client, booking, source and segmentation information.
Maintains details on current leads through the CRM (Tripleseat), and converts those leads to bookings, accounts and contacts - updated each week.
Act as primary contact for all group clients to ensure follow through of event details and retention.
Negotiates menu and pricing and captures the details on event order to effectively communicate to the operations team. Manages booking process to obtain client signatures on CRM generated contract and event order to confirm a booking. Updates the documents and the operations team with any changes.
Develop annual sales activity plans and competitive analysis workbook.
Attend trade shows, events, and offsite meetings as requested.
Strategize with the GM to determine the appropriate yield for the space on each date and time, and sell the event with a minimum food and beverage guarantee insuring the guest spends the appropriate amount to reach the yield required.
Ensure guest satisfaction with experience.
Skills and Abilities
Analytical – Collects and researches data; Uses intuition and experience to complement data.
Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Participates in meetings.
Written Communication – Writes clearly and informatively; Presents numerical data effectively.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well.
Business Acumen – Aligns work with strategic goals.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Education and/or Experience (minimum 3 years)
3+ years Sales experience. Restaurant / Attraction experience preferred.
Proficiency in Microsoft Excel, Word, & various other office applications
High School Diploma or equivalent.
4 year Degree (preferred)