You will be responsible for providing exceptional service to guests, ensuring their needs are met upon arrival, during their stay, and at checkout. Key responsibilities include:
Greeting and assisting guests upon arrival and departure.
Managing reservations, check-ins, and check-outs.
Handling phone calls, emails, and guest inquiries.
Providing information about hotel services, facilities, and local attractions.
Maintaining guest records and processing payments.
Resolving guest complaints or concerns in a professional manner.
Coordinating with housekeeping, maintenance, and other departments.