Please turn on your javascript IT HELPDESK SUPPORT Job, Khobar, شركة بيت التوازن القابضة - MIHNATI.COM

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إخلاء مسؤولية

يرجى عدم ارسال أو تحويل أي مبلغ مالي لأي جهة معلنة عن وظيفة لضمان الحصول عليها. يرجى مراسلتنا على [email protected] في حال الاشتباه بأي حالة احتيال أو إساءة استخدام لمهنتي.كوم.

الوصف الوظيفي

KEY ACCOUNT-ABILITIES:
Description
Policies, Processes & Procedures
 Follow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled
Employee Support
 Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtimes
 Receive newly purchased equipment and hand them to the Helpdesk Back-Desk to execute the setup and configuration of appropriate applications
 Receive ready equipment from the Helpdesk Back-Desk and deliver them to employees
 Dispatch faulty equipment to the appropriate provider to ensure their repair under the best terms and with minimum time
Business Units Support
 Provide technical assistance (where required) to business units IT teams on how to resolve relevant issues
Helpdesk System
 Receive employee requests and resolve them within acceptable time frame
 Update the solutions library of the Helpdesk System on regular basis
 Escalate high level requests to the System or network team
 Update assets Inventory (software & hardware).
Change Management
 Support the management of change through continuous recommendations for the improvement of IT Services based on identified areas of improvement
Reporting
 Prepare monthly reports on IT support activities highlighting the number of issues resolved as well as the time and means utilised in the resolution
Related Assignments
 Participate in on-going IT projects as needed
 Perform other related duties or assignments as directed

المهارات

strong English commands
Customer service skills

تفاصيل الوظيفة

المجال الصناعي:
مجموع الشواغر:
1 .
نوع الوظيفة':
الوردية الأولى في الصباح
نوع الوظيفة:
دوام كامل
القسم:
Al-Rashed Head Office
الجنس:
ذكر
العمر:
23 - 28 سنوات
أدنى مؤهل:
دبلوم
اسم المؤهل:
IT / NETWORK / TECHNICAL SUPPORT
المستوى المهني:
مبتدئ
أدنى خبرة:
2 سنوات
رخصة العمل:
Saudi Arabia
آخر تاريخ للتقديم:
يناير ۳۰, ۲۰۱۹
تاريخ الاعلان:
يوليو ۳۰, ۲۰۱۸
عرض تفاصيل أقل قراءة كامل الوصف الوظيفي

شركة بيت التوازن القابضة

البناء / إسمنت / معادن - الخبر

pRashed Al Rashed & Sons Group is the integrated source of trading, manufacturing, services, construction, contracting and development. Moreover, the company is a major investor in projects and entities globally, delivering on its promise to perform to the highest standard of quality. The Group prac ...قراءة المزيد

وظائف مشابهة

IT Support Specialist

Addar Group, الرياض, المملكة العربية السعودية
معلنة منذ أكتوبر ۲۹, ۲۰۱۸