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فني تقنية معلومات

Rashed A. Al Rashed & Sons Co موثقة

الخبر، المملكة العربية السعودية

معلنة منذ أغسطس ۲۳, ۲۰۱۷ 877 مشاهدة

SAR. 5,000 - 6,000/Month

تقدم لهذه الوظيفة

إغلاق
أو
إخلاء مسؤولية

يرجى عدم ارسال أو تحويل أي مبلغ مالي لأي جهة معلنة عن وظيفة لضمان الحصول عليها. يرجى مراسلتنا على [email protected] في حال الاشتباه بأي حالة احتيال أو إساءة استخدام لمهنتي.كوم.

الوصف الوظيفي

KEY ACCOUNT-ABILITIES:
Description
Policies, Processes & Procedures
 Follow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled
Employee Support
 Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtimes
 Receive newly purchased equipment and hand them to the Helpdesk Back-Desk to execute the setup and configuration of appropriate applications
 Receive ready equipment from the Helpdesk Back-Desk and deliver them to employees
 Dispatch faulty equipment to the appropriate provider to ensure their repair under the best terms and with minimum time
Business Units Support
 Provide technical assistance (where required) to business units IT teams on how to resolve relevant issues
Helpdesk System
 Receive employee requests and resolve them within acceptable time frame
 Update the solutions library of the Helpdesk System on regular basis
 Escalate high level requests to the System or network team
 Update assets Inventory (software & hardware).
Change Management
 Support the management of change through continuous recommendations for the improvement of IT Services based on identified areas of improvement
Reporting
 Prepare monthly reports on IT support activities highlighting the number of issues resolved as well as the time and means utilised in the resolution
Related Assignments
 Participate in on-going IT projects as needed
 Perform other related duties or assignments as directed

المهارات

strong English commands
Customer service skills

تفاصيل الوظيفة

المجال الصناعي:
المجال الوظيفي:
مجموع الشواغر:
1 .
نوع الوظيفة':
الوردية الأولى في الصباح
نوع الوظيفة:
دوام كامل
القسم:
Al-Rashed Head Office
الجنس:
ذكر
العمر:
23 - 28 سنوات
أدنى مؤهل:
دبلوم
اسم المؤهل:
IT / NETWORK / TECHNICAL SUPPORT
المستوى المهني:
مبتدئ
أدنى خبرة:
2 سنوات
رخصة العمل:
Saudi Arabia
آخر تاريخ للتقديم:
نوفمبر ۲۱, ۲۰۱۷
تاريخ الاعلان:
أغسطس ۲۳, ۲۰۱۷
عرض تفاصيل أقل قراءة كامل الوصف الوظيفي

Rashed A. Al Rashed & Sons Co

البناء / إسمنت / معادن · 1-10 موظف - الخبر

Rashed Al Rashed & Sons Group is the integrated source of trading, manufacturing, services, construction, contracting and development. Moreover, the company is a major investor in projects and entities globally, delivering on its promise to perform to the highest standard of quality. The Group pr ...قراءة المزيد