Center / Operations Manager

Minimum experience

·      At least five years’ experience in a supervisory or managerial role within the leisure or hospitality sectors, ideally gained operating family entertainment centers.

Minimum Qualifications/education

·      Secondary qualification in a relevant field (Customer Service, Business Administration, Hospitality, Finance… etc)

·      Basic technical understanding of electro-mechanical machines and rides

Job Details – Key Responsibilities and Accountabilities:

·   Responsible for the management of staff in the FEC including reviewing staffing levels/ requirements, identifying training needs, administering performance measurement on a continuing basis.

·   Assists in the induction program, familiarization and training of new staff under his/her supervision, ensures their integration into the team and briefs them on the company policies and procedures.

·   Monitors the staff performance throughout the year, carries out the annual performance review (PMS) for his/her staff in timely and professional manner and participates in the evaluation of staff.

·   Reviews and approves the staff duty roster & overtime sheet insuring efficient floor coverage.

·   Reviews and approves the staff vacation plan in accordance with Operational needs.

·   Review the preparation of operational float for the FEC which includes cash and related inventory at the beginning of all cashier shifts.

·   Ensures all revenue takings are deposited in the bank on the very next day of trading.

·   Prepares all reports related to the daily sale reporting with the Embed report (e.g. Cash reconciliation, cashiers over/short report, sales turnover report).

·   Review reconciliation weekly cash collections from the profit sharing machines, and deposit in the bank the very next day.

·   Manages the FEC Petty cash, with reimbursement to be prepared as and when required.

·   Controls and manages inventory of consumable and prepares the monthly consumable Inventory report (attached papers e.g. swipe cards wristband in & out tracking sheet) and manages the redemption items inventory process.

·   Prepares the monthly Income Summary report with the figures generated from the Embed report & forward it to the accounts for the necessary JE entries to be passed.

·   Prepares weekly, monthly asset performance reports & creates a weekly business unit report.

·   Oversees the completion of daily stock control on the redemption prize counter and individual merchandising machines.

·   Oversees the checking, verification and the receipt of delivered redemption stock.

·   Makes recommendations and actively contributes to the preparation of annual FEC budget.

·   Closely monitors the sales and margin performance of the FEC business.

·   Drives marketing, pricing, operational strategies to maximize performance.

·   Monitors performance against targets, create objectives to assist in achieving targets.

·   Identifies assets that may be required and creates a Capital Expenditures (CAPEX) plan for the respective business unit.

·   Represents the respective business unit(s) and attends weekly Management meetings.

·   Resolves issues with other Departments to prevent inefficient Operation of his/her business unit(s).

·   Monitors the performance of competitors and investigate the market for new initiatives to improve business performance.

·   Supports the Assistant Manager to resolve issues encountered when dealing with 3rd party contractors.

·   Ensures proper planning and operation of human capital on the floor to insure maximum profitability.

·   Liaise with the Technical Department to insure having a proper and efficient PPM program.

·   Assists the technical manager with implementation of technical strategy.

·   Assists in managing the technicians and reports on performance as needed.

·   Liaise with the relevant Mall Management regarding any issues or concerns.

·   Have stringent strategies in place to control cost effectively.

·   Assists the marketing manager in the implementation of in FEC promotions.

·   Reports any occurrence and suspicious incidents to the Operations Manager

·   Implements management regarding work responsibilities by coordinating resources effectively to complete all tasks on time.

·   Attend any Divisional meetings as advised by the Operations Manager.

·   Carries out other duties as and when required by the operations manager.