Client relationship management: Serves as the main point of contact, building trust and fostering long-term relationships with clients.
Client needs assessment: Works to understand and meet client needs, ensuring they get the most value from the company's products or services.
Business growth: Identifies opportunities to increase business with existing clients through upselling or cross-selling.
Project management: Oversees client-related projects, ensuring deadlines are met and the team works cohesively to deliver results.
Problem-solving: Addresses client questions, concerns, and issues, often acting as a liaison between the client and internal teams like development or product management.
Strategic planning: Develops and executes strategies to retain clients and drive revenue from their accounts.