تم إغلاق باب التقدم لهذه الوظيفة من قبل صاحب العمل.
معلنة منذ فبراير ۱۵, ۲۰۲۴ 927 مشاهدة
SR. 10,000 - 12,000/Month
We are urgently hiring an OPERATION MANAGER for a reputed multinational COMMERCIAL REFRIGERATION GROUP to look after local after-sales processes support in the region.
Department: Service & Maintenance
Salary Range: 10k-12k SAR
Key Responsibilities:
- Foster strong relationships with customers, internal teams, and Service Supervisors to deliver exceptional customer service.
- Monitor daily service activities, engage with Service Supervisors, collect feedback, and support service processes.
- Serve as the primary escalation point, devising solutions for misalignments.
- Implement and refine guidelines, procedures, and best practices for local operations, aligning them with corporate solutions.
- Develop objectives and oversee the performance of the call centre through KPIs definition and control.
- Monitor and improve quotation procedures, material request, delivery at the site, and other procedures, coordinating with internal team and Purchasing Department.
- Conduct periodic analysis meetings with Service Manager and Regional Supervisors to address critical issues and maintain high service standards.
Required Experience & Qualifications:
- Minimum 5 years of professional experience in a similar role.
- Management experience in a multinational environment, preferably in Commercial refrigeration/Facility Management.
- Proficient in after-sales management, sales support, user experience enhancement, offering and order management, customer base management, program & project management, product/service management & pricing, and contract management, organizational process design & implementation.
المهارات
تفاصيل الوظيفة
المجال الصناعي:
المجال الوظيفي:
مجموع الشواغر:
2 شاغر
نوع الدوام:
الوردية الأولى في الصباح
نوع الوظيفة:
مكان الوظيفة:
الجنس:
لا تفضيل
أدنى مؤهل:
شهادة بكالوريوس
المستوى المهني:
موظف مهني
أدنى خبرة:
4 سنوات
آخر تاريخ للتقديم:
مارس ۱٦, ۲۰۲۴
تاريخ الاعلان:
فبراير ۱۵, ۲۰۲۴
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