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Reservation Manager

Elaf Group موثقة

مكة المكرمة ، المملكة العربية السعودية

معلنة منذ أغسطس ۲۹, ۲۰۱۷ 751 مشاهدة

SAR. 5,000 - 6,000/الشهر

تقدم لهذه الوظيفة

إخلاء مسؤولية

يرجى عدم ارسال أو تحويل أي مبلغ مالي لأي جهة معلنة عن وظيفة لضمان الحصول عليها. يرجى مراسلتنا على [email protected] في حال الاشتباه بأي حالة احتيال أو إساءة استخدام لمهنتي.كوم.

الوصف الوظيفي

  1. Answer the phones, e-mails, faxes, and letters promptly
  2. Receive, process, and confirm guest reservations made by/for clients over the phone,

e-mail, Holidex Plus, etc.; ensure VIP guests receive priority bookings during peak periods.

  1. Prepare reservations, cancellations, and amendments from the computer
  2. Enter telephone bookings correctly and directly into Fidelio
  3. Allocate guest suites, special room requests.

  1. Check availability each day; be aware of all Elaf Hotels selling status

  1. Maximize room revenue by up selling deluxe accommodation; aware of special promotions
  2. Use the F5 for quoting the correct rates, check guest profile and check with the caller whether he is a PCR member

  1. Be familiar with Hotel breakfast rates, guaranteed company rates, discounts, special rates and promotional rates.

  1. Check all correspondence has been replied to in accordance with the clients’ instructions.

  1. Attach amendments, cancellations and confirmations to correspondence of future clients as well as credit letters.

  1. File all correspondence

  1. Ensure Front Office archives are in order
  2. Be familiar with Holidex Plus reservations system and handle inquiries
  3. Send or faxes when necessary

  1. Be familiar with Hotel facilities

  1. Advise other departments of special guest requirements
  2. Coordinate client billing requests with Credit Manager.

  1. Be familiar with FIT, UFO incentive scheme.

  1. Ask for the ETA, arrange for airport pick up whenever guest requires.

  1. Report anything considered a health or safety hazard to be aware of the ISO health & Safety Policy.

تفاصيل الوظيفة

المجال الصناعي:
مجموع الشواغر:
1 .
نوع الوظيفة:
دوام كامل
Elaf Al Mashaer
25 - 35 سنوات
المستوى المهني:
مدير قسم
أدنى خبرة:
5 سنوات
رخصة العمل:
المملكة العربية السعودية
آخر تاريخ للتقديم:
نوفمبر ۲۹, ۲۰۱۷
تاريخ الاعلان:
أغسطس ۲۹, ۲۰۱۷
عرض تفاصيل أقل قراءة كامل الوصف الوظيفي

Elaf Group

حسن الضيافة · 1001-1500 موظف - مكة المكرمة

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...قراءة المزيد