1. JOB DETAILS: Title: Receptionist Reports to: Reception Supervisor / Shift leader / Delegate. Section: Department: Front Office Job Code: Prepared / Revised on: 2. JOB PURPOSE: Under the general guidance and supervision of the Reception Supervisor or Shift leader or delegate and within the limits of established EHC Policies and Procedures and Personnel Manual, responsible for the supervising and participating in all activities pertaining to the Front Desk such as room assignment, guest check in/out, handling of guest messages. 3. JOB DIMENSIONS: Number of Staff Supervised: Direct Reports: Total: DESCRIPTION Policies, Processes & Procedures Budget Day- to-day operations Participates in all activities related to the process of rooming hotel guests. Provide a courteous welcome upon check in. Implement and coordinate room assignment with concerned Front Office sections and other hotel departments. Advises all guests of their room numbers and room rates. Promotes hotel facilities efficiently. Handles complaints with immediate action and thorough follow yup. Handles guest needs, inquiries and requests promptly. Follows billing instructions. Makes the room status accurate and clear. Makes necessary arrangements for group and crew check in. Maintains usage of registration cards. Acts as a sales person in order to maximize room revenue. Establishes effective employee relations with colleagues. Complies with hotels Health, Safety and hygiene policy. Performs related duties and special projects as assigned Resource Management People Management Continuous Improvement Reporting Safety, Quality & Environment Related Assignments 5. COMMUNICATIONS & WORKING RELATIONSHIPS: Reports directly to Reception Supervisor, Shift leader or Delegate. Provides assistance to the Front Desk Personnel. Interacts and cooperates with hotel guests as appropriate. Interacts, and cooperates with other Front Office Sections and other hotel departments 6. QUALIFICATIONS, EXPERIENCE & SKILLS: Minimum Qualifications: Hotel School Diploma from hotel training centre/ College Minimum Experience: At least 1 or 2 years as receptionist.. Personality / Appearance: Well groomed Skills: Age : 22-30 years Sex : Male Education : Hotel School Diploma an advantage but not essential Language Required : English essential / Arabic Competencies: TBD 8. APPROVALS: Line Manager: _____________________________ SIGNATURE _____________________________ DATE Human Resources Manager: _____________________________ SIGNATURE _____________________________ DATE
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...قراءة المزيد