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الوصف الوظيفي

1. JOB DETAILS: Title:

Telephone Operator

Reports to:

Telephone Supervisor / Delegate.

Section: Department: Front Office Job Code: Prepared / Revised on:

2. JOB PURPOSE:

Under the general guidance and supervision of the or delegate and within the limits of established EHC Policies and Procedures and Personnel Manual, process both incoming and outgoing calls in order to achieve guest satisfaction.

3. JOB DIMENSIONS:

Number of Staff Supervised:

Direct Reports:

Total:

Description

Policies, Processes & Procedures

Budget

Day- to-day operations

  1. Process incoming and outgoing calls accurately.
  1. Records and controls accurately wake up calls.
  1. Pages guests in co-operation with concerned departments.
  2. Records all entries on traffic sheet.
  1. Assists guest with international calls and directory queries.
  2. Calls guests by name whenever possible.
  1. Pages staff members when requested.
  1. Respect principles of guest privacy, no room numbers given out.
  1. Handles guest needs or request and reports complaints to the telephone supervisor.
  2. Reports on log book daily.
  1. Strictly abides by the standard policies and procedures governing instances or cases of emergency such as fire, bomb scare or any other critical situations.
  2. Points out to supervisor any defects of switchboard equipment.
  3. Maintains a clean work environment.
  1. Complies with hotels' Health, Safety and Hygiene policy.
  2. Reports anything considered as health or safety hazard and be aware of Health & Safety Policy

16. Performs related duties and special projects as assigned

Resource Management

People Management

Continuous Improvement

Reporting

Safety, Quality & Environment

Related Assignments

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
  1. Reports to the Telephone Supervisor or delegate.
  1. Interacts, cooperates with individuals within the Front Office Department.

3. Interacts, cooperates with Department Heads and Hotel employees as appropriate..

تفاصيل الوظيفة

قناة الوظيفة:
المجال الصناعي:
المجال الوظيفي:
مجموع الشواغر:
3 شاغر
نوع الوظيفة:
دوام كامل
القسم:
Bakkah
الجنس:
أنثى
العمر:
20 - 30 سنوات
أدنى مؤهل:
ثانوية أو أقل
المستوى المهني:
طالب / خريج حديث
أدنى خبرة:
خريج
رخصة العمل:
Saudi Arabia
آخر تاريخ للتقديم:
نوفمبر ۰۱, ۲۰۱۷
تاريخ الاعلان:
أكتوبر ۲۴, ۲۰۱۷
عرض تفاصيل أقل قراءة كامل الوصف الوظيفي

Elaf Group

حسن الضيافة · 1001-1500 موظف - مكة المكرمة

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...قراءة المزيد