Front Office Operations
§ Supervisesand controls all reception staff and organises duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism
§ Ensures that reception staff are dressed in the correct uniform and that their appearance enhances the image of the hotel
§ Ensures that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules
§ Liaises with reservations and housekeepingto pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
§ Ensures that the guest list register is updated regularly during the day and that copies are sent to the appropriate departments
§ Arranges alternative suitable accommodation, for a confirmed or regular guest, if the hotel is fully occupied
Direction of Subordinates
§ Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of Front Office activity is carried out in an efficient and procedurally compliant manner
§ Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement
§ Prepares departmental reports of ELAF timely and accurately to meet Hotel and department requirements, policies and standards
Safety, Quality & Environment
§ Complies with all relevant safety, quality and environmental management policies, procedures and controlsto ensure a healthy and safe work environment
§ Performs other related duties or assignments as directed
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...قراءة المزيد