Digital Customer Support Agent/Specialist
Assist, advise and provide solutions to customers.Maintaining a professional attitude.Comply with the work standards and processes.
Meeting set monthly KPIs.Work individually and as a part of a team.Accountability for pending cases until resolved.
Reports any problematic issue.Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
Ensure high level of customer's satisfaction job requirements.
Diagnose fault-related incidents by effectively utilizing software diagnostics.Undertake any other reasonable task as assigned.
Proactive, self-motivated and determined attitude.Monitor systems, customer service, and products, and deal with alerts and events as appropriate.
Excellent customer skills as well as interpersonal and communication skills Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Problem-solving skills Proficient in English and Arabic.Juniors, Fresh grads are accepted.