Customer Success Manager

Crelio Health

Responsibilities:

Ensure customer satisfaction by advising customers on configurations that may favorably impact performance.
Advise product development of recurring issues.
Provide post-sale technical support services to customers, including troubleshooting, problem resolution, and training to customers.
Handling Customer Plan renewal, Plans to pitch, etc.
Handling customer escalation, and smooth transitions between customers and organization.

Requirements:

Minimum 2+ years experience as a Customer Success Manager, with a proven track record of handling customers, solving issues, and executing projects.
Good communication Skills.
Ability to Analyze Data- Have an eye for surveys and customer research.
Need to be organized, to be able to organize thoughts and implement actions.
Proactive Problem Solver
Cheerful, Optimistic go-getter.
Self-starter and a good team player.
Eager to learn and execute the new processes for us.
Communication should be excellent

Note