Job Description:

 

  • Monitoring and assessing potential impact of local and global events. ·
  • Ensure events that could potentially impact the client or employees are escalated to the Site Manager in a timely manner. ·
  • Communicate and coordinate with security supervisors, engineers, and fire command for any and all local physical security issues and alarms. ·
  • Monitor/coordinate response to local physical security alarms received through the alarm system. ·
  • Provision emergency/after-hours employee building access. ·
  • Produce accurate communications in time sensitive situations. ·
  • Incidents may include natural disasters, demonstrations, terrorist threats, power outages, extreme weather. ·
  • In a crisis, be responsible for logging and reporting on the sequence of events and the companies response. ·
  • As necessary, field and escalate inquiries from employees regarding daily security concerns. ·
  • Provide operational and technical support for Outsource Vendor and Internal Contact Center sites.
  • Serve as a focal point ·
  • Monitor Real time and Historical Performance ·
  • Analyze Call Performance trends and work with Contact Center sites to take action if performance is being impacted ·
  • Monitor, analyze and identify any system related issues that could impact performance and open appropriate tickets to notify IT of issues

تفاصيل الوظيفة

المجال الصناعي:
مجموع الشواغر:
20 شاغر
نوع الدوام:
الوردية الأولى في الصباح
نوع الوظيفة:
الجنس:
ذكر
أدنى مؤهل:
شهادة بكالوريوس
المستوى المهني:
مبتدئ
الخبرة:
1 سنة - 3 سنوات
آخر تاريخ للتقديم:
أكتوبر ۰۷, ۲۰۱۸
تاريخ الاعلان:
سبتمبر ۰۷, ۲۰۱۸

Cognizant Technology Solution

تقنية المعلومات · More than 5000 موظف - الرياض

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.

As one of the fastest growing companies in the Middle East, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients in the Middle East by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.

We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:

  • 205 in Fortune 500 (June 2017)
  • Newsweek’s Top 100 Green Companies in the U.S. (June 2016)
  • Ranked #529 in Forbes Global 2000 (May 2016)
  • Named Among the Forbes’ America’s Best Management Consulting Firms (May 2016)
  • Named Among the Forbes’ 25 Fastest Growing Public Tech Companies (April 2016)
  • Fortune’s World’s Most Admired Companies (February 2016)
  • Named Among the Forbes’ World’s Most Innovative Companies of 2015 (August 2015)
  • FT Global 500 (June 2015)

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