A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What you will be doing?

  • As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?

  • Receptionists serving Best Western brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience in a customer-focused industry
  • Completed high education certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in cash handling.

تفاصيل الوظيفة

مجموع الشواغر:
4 شاغر
نوع الدوام:
الوردية الأولى في الصباح
نوع الوظيفة:
الجنس:
لا تفضيل
أدنى مؤهل:
دبلوم
المستوى المهني:
موظف مهني
الخبرة:
1 سنة - سنتان
آخر تاريخ للتقديم:
يونيو ۱٦, ۲۰۲۳
تاريخ الاعلان:
مايو ۱۵, ۲۰۲۳

Best Western Plus Tabuk City Center Hotel

السفر / السياحة / وسائل النقل · 101-200 موظف - تبوك

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