Customer Service Coordinator
Provides timely support to customers to ensure that they are satisfied with the product or service and ensures that any complaints and queries are dealt with promptly.
Typial Day/Duties.
Prioritises and supports customer enquiries via email in timely manner
Handles incoming calls and refers callers to appropriate department or personnel
Solves customer problems relating to the product or service in a timely manner
Updates customer accounts and amends orders as appropriate
Investigates customer complaints in a timely manner ensuring a satisfactory outcome
Ensures in-depth knowledge of the products or services offered by the company
Prepares and maintains spreadsheets, reports, relevant databases
Liaises with other teams or departments on a regular basis
How this role fits in with the rest of the industry.
Ensuring that customers are satisfied with the products or services is essential for retaining existing and gaining new business for future company success.
Basic entry requirements include (necessary)
Good verbal and written communication skills
Good IT skills
Good organisation and administration skills
Employers might also look for (desirable)
Good attention to detail/produces accurate work
NVQ (or equivalent) in Customer Service
Foreign language skills
Typical starting salary may be in the region of
AED12,000 - AED17,000
Typical Salary once experienced
AED18,000 - AED30,000
Career development.
Customer Service Supervisor, Team Lead or Manager
Arctic Petrochemical Oil And Gas Company Limited