Customer Service Coordinator

Provides timely support to customers to ensure that they are satisfied with the product or service and ensures that any complaints and queries are dealt with promptly.

Typial Day/Duties.

Prioritises and supports customer enquiries via email in timely manner

Handles incoming calls and refers callers to appropriate department or personnel

Solves customer problems relating to the product or service in a timely manner

Updates customer accounts and amends orders as appropriate

Investigates customer complaints in a timely manner ensuring a satisfactory outcome

Ensures in-depth knowledge of the products or services offered by the company

Prepares and maintains spreadsheets, reports, relevant databases

Liaises with other teams or departments on a regular basis

How this role fits in with the rest of the industry.

Ensuring that customers are satisfied with the products or services is essential for retaining existing and gaining new business for future company success.

Basic entry requirements include (necessary)

Good verbal and written communication skills

Good IT skills

Good organisation and administration skills

Employers might also look for (desirable)

Good attention to detail/produces accurate work

NVQ (or equivalent) in Customer Service

Foreign language skills

Typical starting salary may be in the region of 

AED12,000 - AED17,000

Typical Salary once experienced 

AED18,000 - AED30,000

Career development.

Customer Service Supervisor, Team Lead or Manager

تفاصيل الوظيفة

المجال الوظيفي:
مجموع الشواغر:
1 .
نوع الدوام:
الوردية الأولى في الصباح
نوع الوظيفة:
الجنس:
لا تفضيل
أدنى مؤهل:
دبلوم
المستوى المهني:
موظف مهني
أدنى خبرة:
1 سنة
آخر تاريخ للتقديم:
يونيو ۲۷, ۲۰۱۸
تاريخ الاعلان:
مايو ۳۰, ۲۰۱۸

Arctic Petrochemical Oil And Gas Company Limited

التعدين / النفط والغاز / البترول · More than 5000 موظف - أبو ظبي, قرية عين, كما Sariqah, دبي, الفجيرة, فكان هور, رأس الخيمة, أم القوين

Arctic Petrochemical Oil And Gas Company Limited

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