Role requirements
• Manage client relationship
• Able to conduct process workshop with the client, understand their pain point and provide recommendation on process improvement
• Great communicator, able to manage and resolve conflicts and to convince audience
• Good understanding of order to cash b2b telco processes
• Understanding of process standardization, improvement methodologies – lean, prime value chain etc.
• Understanding of Business Process Management process levels and exposure to process modelling standard BPM2.0