Please turn on your javascript Pharma Guest Care Center Agent Job, Jeddah, Al-Nahdi Medical Company - MIHNATI.COM

تقدم لهذه الوظيفة

إغلاق
أو
إخلاء مسؤولية

يرجى عدم ارسال أو تحويل أي مبلغ مالي لأي جهة معلنة عن وظيفة لضمان الحصول عليها. يرجى مراسلتنا على [email protected] في حال الاشتباه بأي حالة احتيال أو إساءة استخدام لمهنتي.كوم.

الوصف الوظيفي

Consumer Responding:

· Respond to the customers’ complaints and inquiries via the live chat, social media, e-commerce e-mail…etc in timely manner as per the set SLAs and SOPs and through the communication of the complaint or the inquiry to the concerned department in order to maintain customers’ satisfaction.

· Ensures every assisted client is retained via an exceptional consumer experience (e.g. ask the client to check our web-site, check the product viability & location and/or provide alternatives, explain billing options, etc…) to increase the Conversion Rate.

· Initiate proactively sales opportunities with consumers through applying cross-selling, providing alternatives for products, etc… in order to increase conversion rate.

Documentation:

· Provide reports that include summary of conversation into system to be documented and accessible for the line manager at any point of time.

Escalation:

· Escalate and follow-up any issues via internal system to the concerned department to ensure the consumer satisfaction, timely respond and release of conflict.

Employee’s duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned

تفاصيل الوظيفة

مجموع الشواغر:
1 .
نوع الوظيفة:
دوام كامل
القسم:
Marketing
الجنس:
ذكر
أدنى مؤهل:
شهادة بكالوريوس
المستوى المهني:
مبتدئ
أدنى خبرة:
لا يهم
رخصة العمل:
Saudi Arabia
آخر تاريخ للتقديم:
سبتمبر ۲۵, ۲۰۱۸
تاريخ الاعلان:
يونيو ۲۵, ۲۰۱۸
عرض تفاصيل أقل قراءة كامل الوصف الوظيفي

Al-Nahdi Medical Company

الصيدلة / والبحوث السريرية · 11-50 موظف - جدة

From modest beginning 26 years ago, Nahdi Medical Company has grown dramatically to become the largest retail pharmacy chain in the Middle East and North Africa. Starting with two small pharmacies in Jeddah was the foundation for what has since become a nation-wide network of more than 700 branch ...قراءة المزيد