Workforce Specialist & Data Analysis

Confidential

Jeddah , Saudi Arabia

Posted Nov 29, 2018 46 views

SR. 4,000 - 6,000/Month

• Generating reports regarding the SLA and number of labor duty (Daily , Weekly , Monthly and MTD) • Generating General Worker scheduling Upon SLA targets and forecasting Reports according to roster of SGS ( Saudi Ground Services ) • Prepare Leaves and absenteeism reports • Create Duty pattern according to the business need • Ensure the balance leave for all COPS • Update all leaves sent from employees according to the planned slots • Act as a focal and Communication point between COPS supervisors and HR Dept. • Insure that all leave recorded are accurate and updated. • Ability to solve the SLA and abandoned calls problem and achieve SLA target successfully • Provide the management with daily reports according (SLA , Agent Punctuality , Adherence , conformance and NRD) daily when needed • Insure proper adherence and implementation for HR related rules. • Send periodic leave reports to the HR in their due dates. • Ability to work with the work force application such as (ERP Microsoft Dynamics) and MS office application such as Excel and Word.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
25 - 35 Years
Minimum Education:
Certification
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year (Dealing with Rosters and workforce scheduling)
Work Permit:
Saudi Arabia
Apply Before:
Dec 30, 2018
Posting Date:
Nov 29, 2018

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Mihnati Premium