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Workforce Specialist & Data Analysis

Confidential Unverified

Jeddah , Saudi Arabia

Posted Nov 29, 2018 295 views

SR. 4,000 - 6,000/Month

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Job Description

• Generating reports regarding the SLA and number of labor duty (Daily , Weekly , Monthly and MTD) • Generating General Worker scheduling Upon SLA targets and forecasting Reports according to roster of SGS ( Saudi Ground Services ) • Prepare Leaves and absenteeism reports • Create Duty pattern according to the business need • Ensure the balance leave for all COPS • Update all leaves sent from employees according to the planned slots • Act as a focal and Communication point between COPS supervisors and HR Dept. • Insure that all leave recorded are accurate and updated. • Ability to solve the SLA and abandoned calls problem and achieve SLA target successfully • Provide the management with daily reports according (SLA , Agent Punctuality , Adherence , conformance and NRD) daily when needed • Insure proper adherence and implementation for HR related rules. • Send periodic leave reports to the HR in their due dates. • Ability to work with the work force application such as (ERP Microsoft Dynamics) and MS office application such as Excel and Word.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
25 - 35 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year (Dealing with Rosters and workforce scheduling)
Work Permit:
Saudi Arabia
Apply Before:
Dec 29, 2018
Posting Date:
Nov 29, 2018
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