• Issuance of tickets – Air, Rail etc...
• Make seat assignments and request special meals
• Make fare quotation and build fare shell
• Follow up visa processing for customers
• Arrange non-air travel services such as rail/ferry/AEL tickets
• Handle hotel bookings (including those are not bookable in GDS)
• Hotel car transfer
• Urgent e-ticket link for amended reservations
• Prepare exchange order to visa vendors
• Take voice message for Travel Consultant and the team
• Liaise with Accounts for invoices sent to Accounts Department
• Imprint card for non-BSP ticket/car/visa
• Support Visa Processing.
• Trace invoices & support invoice submission to the client.
• Offer assistance to team members whenever is required
• Help team leaders to compile reports for submission to clients
• Help mentor staff in the team
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