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Job Description

Job Role :

  • Supervise and report any incident that contradicts with the Shop SOP’s , ethics and Ensure adherence to quality improvement or corrective action plans.
  • Ensure team members are aware of company health and safety procedure and report any observed safety issues or accidents to the manager.
  • Oversee all salon procedures, in conjunction with company vision, mission, and values.
  • Support the manager by ensuring grooming and appearance of employees are up to standards.
  • Comply with SOP’s and Occupational health and Safety requirements.
  • Conduct checks on Rooms and all areas of the Shop to ensure cleanness and tidiness. 
  • Perform Machines testing and check on other services and notify the maintenance team of any maintenance issues.
  • Act as a 'role model' demonstrating the high standards of customer care and demands.
  • Check Income on daily basis and prepare report for collection if required.
  • Follow up with demands and supplies, monitor the inventory by coordinating with the shops’ team Leaders.
  • Coordinate and implement staffs’ schedules.
  • Generate a range of reports related to HR/ Trainings, Maintenance and Finance.
  • Assist the Manager in coaching and evaluating employees performance.
  • Effectively resolve guest complaints and communicate with the Manager regarding issues and resolutions.
  • Motivate team members and ensure they have the confidence and skill sets to promote treatments and retail products.
  • Actively promote and upsell the treatments, services and retail, as well as the newsletter promotions.
  • Educate employees about the Shop rules and regulations/ Disciplinary actions and ensure compliance.
  • Promote and foster a productive environment that adapts growth and empowerment.
  • Support co-workers in order to provide a high level of performance and customer service .
  • Assist the Front desk in booking appointment/ Reports.
  • Act as an in charge in the absence of the manager.
  • Attend mandatory trainings scheduled by the Company.
  • Responsible for handling with care and securing the keys of the shop including the vault key (Not Applicable for Luxury Spa)
  • Encode expenses properly, monitor and control petty cash as per rules and regulations (Not Applicable for Luxury Spa).
  • Perform daily checklist and monitor the shop departmental checklists (Not Applicable for Luxury Spa).

Job Details

Job Channel:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 24, 2019
Posting Date:
Dec 24, 2018
Show fewer details Read full job description

Tips and Toes

Personal Care and Services · 1001-1500 employees - Khobar

Tips and Toes

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