Provide professional nail, hand and feet treatments such as basic manicure/pedicure, advanced nail extension technique (Acrylic/gel) in addition to hand massages and nails’ treatments (Paraffin and Almond) in accordance with SOP’s.
Use emery boards/ drill, clippers and scissors to clean, file, trim and sculpt nails into requested shape and Apply top, bottom and finishing coats in addition to Decorating nails
Respect Punctuality and follow the schedule / Line up in order to ensure prompt attendance to appointments and perform meticulous services within the appropriate time assigned for each service.
Examine and evaluate the condition and appearance of nails by conducting client consultation using the appropriate form to identify any allergies/ health issues before performing a service and to provide proper advice for nail care.
Comply with all safety procedures and techniques for performing nail services and maintain high sterilization standards and hygiene according to the law and the health and safety regulations.
Ensure complete knowledge and understanding of all services and products while enlightening guest in these areas
Actively promote and upsell the treatments, services and retail, as well as the newsletter promotions.
Follows SOP’s for quality service and municipality regulations
Report to Supervisor/ team Leader regarding any occurrences involving damaged equipment/ incidents in the Spa.
Perform inventory and restocking assignments in work stations.
Provide accurate, appropriate and immediate responses to all requests and complaints by guests ensuring complete customer satisfaction.
Sustain existing clientele record and aim at building potential customer database.
Assist and support fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
Attend mandatory training scheduled by the company.
Provide detailed instructions and/or on-the-job demonstrations to direct reports, peers, team members or other staff in the area that needs to be improved when requested by the Manager.
Maintain professional and courteous behaviour to all clients and demonstrate proper greeting and assistance
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