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DigitalCustomer Support Agent

Tech Esc Unverified

Riyadh , Saudi Arabia

Posted Jun 20, 2019 212 views Report Job

SR. 2,500 - 3,500/Month

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Job Description

Digital Customer Support Agent/Specialist

Responsibilities:

  • Assist, advise and provide solutions to customers. 
  • Maintaining a professional attitude. 
  • Comply with the work standards and processes. 
  • Meeting set monthly KPIs. 
  • Work individually and as a part of a team. 
  • Accountability for pending cases until resolved. 
  • Reports any problematic issue. 
  • Share knowledge with colleagues and follow up with the concerned departments to close pending issues. 
  • Ensure high level of customer's satisfaction job requirements. 
  • Diagnose fault-related incidents by effectively utilizing software diagnostics. 
  • Undertake any other reasonable task as assigned. 
  • Proactive, self-motivated and determined attitude. 
  • Monitor systems, customer service, and products, and deal with alerts and events as appropriate.

Requirements:

  • Excellent customer skills as well as interpersonal and communication skills 
  • Good time management, and organizational skills. 
  • Ability to work under pressure and deal with multiple tasks. 
  • Problem-solving skills 
  • Proficient in English and Arabic. 
  • Juniors, Fresh grads are accepted.

Job Details

Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jul 20, 2019
Posting Date:
Jun 20, 2019
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Tech Esc

Information Technology · 11-50 employees - Riyadh