DigitalCustomer Support Agent

Tech Esc Unverified

Riyadh , Saudi Arabia

Posted Jun 20, 2019 246 views

SR. 2,500 - 3,500/Month

Apply For This Job


Job Description

Digital Customer Support Agent/Specialist


  • Assist, advise and provide solutions to customers. 
  • Maintaining a professional attitude. 
  • Comply with the work standards and processes. 
  • Meeting set monthly KPIs. 
  • Work individually and as a part of a team. 
  • Accountability for pending cases until resolved. 
  • Reports any problematic issue. 
  • Share knowledge with colleagues and follow up with the concerned departments to close pending issues. 
  • Ensure high level of customer's satisfaction job requirements. 
  • Diagnose fault-related incidents by effectively utilizing software diagnostics. 
  • Undertake any other reasonable task as assigned. 
  • Proactive, self-motivated and determined attitude. 
  • Monitor systems, customer service, and products, and deal with alerts and events as appropriate.


  • Excellent customer skills as well as interpersonal and communication skills 
  • Good time management, and organizational skills. 
  • Ability to work under pressure and deal with multiple tasks. 
  • Problem-solving skills 
  • Proficient in English and Arabic. 
  • Juniors, Fresh grads are accepted.

Job Details

Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jul 20, 2019
Posting Date:
Jun 20, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Mihnati Premium

Tech Esc

Information Technology · 11-50 employees - Riyadh