Working with business partners to define processes and collaborative improvements
Ensuring content continuity and accuracy according to Company standards
Consulting with Legal and Compliance Departments to ensure documents are compliant with Company and regulatory guidelines.
Prepare and communicate Policy and Procedural changes to impacted areas through various communication channels (i.e. email, job aids, the intranet)
Route documents for approval and maintain the approval repository
Assist in skill analysis, research, and reporting of current procedures in order to make recommendations to promote effective operations within the training department
Assist in the completion of projects by following general guidelines established by the Management
Assist in the preparation of training and reporting initiatives and deliverables that require review for enhancements that will improve operational policies, procedures, and systems
Assist with communication tactics and training curriculums in order to facilitate changes in business policy, procedures, and system implementations
Evaluate performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units
Promote Company philosophy, mission, and objectives within and to customers
Demonstrate positive influences on colleagues, customers, and potential customers
Demonstrate honesty and integrity at all times
Demonstrate respect for management and peers, and responds to needs by complying with Company policies
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