Please turn on your javascript Head Customer Insight & Analytics Job, Riyadh, Jeddah, Dammam, Buraydah, Al Qasim, Al Kharj, Abqaiq, TALENT HUNTER - MIHNATI.COM

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Job Description


  • Responsible for developing insights into consumer behavior and satisfaction.
  • She will have to implement processes & use the defined tools to gather and leverage customer data allowing a baseline of current customer experience to be established.
  • She will apply the strategy, recommend & execute actions to improve the acquisition and retention of consumers across all touch points as well as well as promoting the company through on-line and Social Medias
  • Ensure that customer enquiries, feedback and demands are translated and communicated to the relevant merchandising teams.
  • Implement and monitor strategies to optimize processes and the workforce to deliver operational effectiveness and increase overall customer and employee net promoter scores (NPS). 


  • Bachelor’s Degree or Masters in business administration, operations management, or related field.
  • Digital Marketing, Customer’s Insight or Communities.
  • Advanced degree preferred.


  • 6+ years branding/communications team management experience
  • Digital Marketing, pure player, retail or ecommerce fields
  • Experience on customer building feedback mechanisms and translating the resulting data analytics  into Actions for a large retailer
  • Experience on translating brand strategies into actionable business plans and projects


  • Has a leadership experience of a customer insights function
  • Excellent stakeholder management across multiple functions including C level executives
  • Ability to implement and measure through brand measurement tools such as NPS the improvement of the brand perception over time.
  • Ability to craft compelling communication strategies to allow the maximum brand impact.
  • Excellent communications skills to create a world class fulfilment and operations strategy

Job Details

Job Channel:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Minimum Education:
Career Level:
Department Head
Minimum Experience:
6 Years (Experience in Customer Insights & Analytics)
Work Permit:
Saudi Arabia
Apply Before:
Aug 19, 2018
Posting Date:
Jul 19, 2018
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Recruitment / Employment Firms · 1-10 employees - Abqaiq, Al Kharj, Al Qasim, Buraydah, Dammam, Jeddah, Riyadh