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Job Description

Primary Responsibilities

·         Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

·         Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.

·         Responsible for leading discovery sessions with IT and business users to understand the client's business objectives and system/application needs

·         With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client's requirements

·         Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes...etc.

·         Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project

·         Become an expert on the customer’s Seclore deployment and their trusted advisor for their strategic business direction

·         Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams

·         Educate customers on the value they can generate from the power of their Seclore solution

·         Ensure customers employ best practices and their Seclore solution is optimized for maximum value

·         Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies

·         Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience

·         Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth

·         Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship

·         As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

·         Gather customer product feedback and communicate with product management to shape product roadmap development

·         Work with sales team to achieve timely contract renewals and opportunities for upsell/cross-sell

Required Skills/Experience

  • 10+ years’ experience leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
  • Proven track record of successfully managing customer relationships and results delivery
  • Strong consulting background
  •  Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams
  • Proven ability to build and sell business cases to customer teams
  • Excellent organization, project management, time management, and communication skills
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
  • Strong understanding of business processes and their implementation into enterprise business applications
  • Team player who will innovate to continue improving the way Seclore serves its customer
  • Bachelor’s degree in technology, business, or related field (MBA preferred)
  • Ability to travel 60%+ of the time

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
9 Years
Apply Before:
Jun 20, 2019
Posting Date:
May 20, 2019
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