Review and quality assure all services and work-products delivered by the department/unit in accordance with established policies and procedures
Devise and improve operational policies and procedures in line with corporate and strategic guidance
Deploy allocated resources for optimal performance and provide feedback to the direct line manager on resource requirements
Monitor staff achievements, perform periodic performance appraisals, and provide guidance, coaching or training to direct reports in performing their delegated duties
Ensure the performance of duties and conduct of staff is in accordance with the departmental/unit business processes and operating procedures
Continuously monitor performance against targets and objectives, identify areas of improvement to increase efficiency and effectiveness of the team and take action
Ensure that Risk Management Strategy supports the achievement of SBU Medical KPIs
Analyze claim costs from a risk perspective and make recommendations to improve policy performance. Analyze utilization of policy benefits. Produce reports on costs and policy and utilization. Liaise with sales to educate the client on his policy performance
Analyse performance of Takaful business and make recommendations to support Takaful growth strategy from a risk perspective
Ensures the basis for pricing meets risk targets. Establish peer review practice with Actuarial Department and Appointed Actuary
Develop dashboards and salesforce empowerment for client risk control.
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