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IT Supervisor

Rashed A. Al Rashed & Sons Co Verified

Dammam, Saudi Arabia

Posted Feb 21, 2018 503 views    Report Job

SAR. 8,000 - 10,000/Month

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Job Description

1-Policies, Processes & Procedures
-Follow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled
Employee Support
- Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtime
- Dispatch faulty equipment to the appropriate provider if still under warranty to ensure their repair under the best terms and with minimum time utilization on the part of the IT team
Business Units Support
- Provide technical supervision, as well as support and guidance to business units IT teams to ensure the availability of guidance on how to resolve relevant issues
2-Helpdesk System
- Maintain the helpdesk platform including user access and provide recommendations for the improvement of the system for its application in other departments
- Ensure the assignment of each tickets category to the appropriate IT section for the most efficient follow-up
3- IT Support Development
- Provide guidance and on-the-job training to new employees on how to resolve IT issues commonly faced in the organisation
- Ensure the documentation of IT solutions to automate and facilitate the resolution of reoccurring issues in the future
- Follow-up on relevant IT projects such as disaster recovery systems to ensure understanding and alignment over the way IT problems are addressed
4-Change Management
- Support the management of change through continuous recommendations for the improvement of IT Services based on identified areas of improvement in dealing with governmental entities
- Prepare monthly reports on IT support activities highlighting the number of issues resolved as well as the time and means utilized in the resolution
Related Assignments
- Perform other related duties or assignments as directed


Minimum Qualifications:
- Technical degree, or bachelor’s degree in computer science or related field
Minimum Experience:
- 2 - 4 years relevant post qualification experience, preferably in a similar environment
- Expert knowledge of IT systems
- Expert knowledge of policies, procedures and work methods
- Report writing
- Planning and organisation
- Communication skills

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Al-Rashed Cement
Job Location:
28 - 35 Years
Maximum Education:
Career Level:
Experienced Professional
Maximum Experience:
Doesn't Matter
Work Permit:
Saudi Arabia
Apply Before:
May 21, 2018
Posting Date:
Feb 21, 2018
Show fewer details Read full job description

Rashed A. Al Rashed & Sons Co

Construction/Cement/Metals · 1-10 employees - Dammam

Rashed Al Rashed & Sons Group is the integrated source of trading, manufacturing, services, construction, contracting and development. Moreover, the company is a major investor in projects and entities globally, delivering on its promise to perform to the highest standard of quality. The Group pr ...Read More

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