-Assist with the creation and analysis of website content using company’s Content Management System.
Maintain/Update multiple websites, launch product listings on e-commerce websites for multiple markets, track websites statistics through Analytics to improve website metrics
-Produce content for social networking pages, including Facebook and Twitter to help generate traffic to company’s websites.
-Review inventory in warehouse, create and update inventory spreadsheets and maintain accurate records of inventory counts matched to corresponding sales
-Manage multiple Social Media Networks for various markets and audiences
-Monitor competitive sites and best in the breed to ensure competitive advantage.
-Seek out and build relationships with industry contacts for new business opportunities
-complete the assigned tasks of storing information with the help of computers in a fixed time duration.
-Monitor, check and inspect each item listed on the website
-Manage items in the Backoffice (arrangement, repricing, new offers and discounts set-up
-Preparing daily deals and promotion of items.
-Using Microsoft excel to prepare the sheet in listing.
-Checking emails and task through Microsoft outlook.
-Preparing the items such as Electronics, Gadgets, Home Appliances, Fashion, Toys and much more for listing and making the available quantity in the warehouse.

The purpose of this position is to answer inbound customer calls; provide first-level trouble-shooting (if a customer complaint) and/or provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries and accordingly log the correct ticket or activity code.

1.Correctly log an activity code or ticket when first-level trouble-shooting customer complaints in order to effectively resolve customer issues/complaints i.e. if issue resolved, log an event; if issue unresolved, log an escalation ticket in order to assign the issue to the right resolver group.

2.Meet individual targets and KPI’s (Key Performance Indicators) by planning issue resolution effectively and adhering to SLAs in order to deliver a timely solution to customers


3.Deliver first-level support to customers, in line with Souq.com brand values and defined SLAs, in order to successfully resolve customer issues/ complaints.

4.Provide comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels.

5.Communicate with customers clearly, with a high-level of proficiency in customer-handling in order to positively present the Souq.com brand and its products and services.

6.Learn knowledge of Souq.com products, services, systems used to resolve customer issues as well as continuously update own knowledge through various information channels in order to provide comprehensive solutions and effectively guide customers

7.Attend training and development programmers to further develop skills and knowledge in order to provide the expected level of internal and external customer support in the Souq.com branded way