Please turn on your javascript Sara Akkad - Customer Relations Team Leader - Ikea - الظهران, المملكة العربية السعودية


Passion for leadership and application of gained administrative knowledge and skills in workplace.


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Customer Relations Team Leader
Feb 2019 - Jul 2020 | الظهران, المملكة العربية السعودية

Roles and Responsibilities
- Managing team of customer relations to achieve departmental objectives
- Driving sales growth and long-term profitability
- Working with other departments to improve shopping experience and KPIs
- Establishing and retaining relationships with customers
- Ensuring after-sales services are fast, efficient, and cost effective
- Handling complaints and claims of customers professionally
- Contributing in the exchange and returns action plan for store


King Abdulaziz University
Bachelor, Bachelors, , Bachelor of Science‎
Administrative Science
CGPA 3.3/5


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